Scholarly Index

Customer Service Quality and Loyalty

Lifetime World Top1000 Scholar ranking for Customer Service Quality and Loyalty.

World rank	Scholar	Impact score	Total citations	Total publications
1	Heesup Han	99.97	45,666	711
2	Rob Law	99.96	52,557	955
3	Anna S. Mattila	99.96	25,155	380
4	Christian Homburg	99.94	26,097	406
5	Marko Sarstedt	99.94	159,441	260
6	Dhruv Grewal	99.92	60,049	304
7	Christian M. Ringle	99.92	146,559	248
8	A. Parasuraman	99.90	115,305	164
9	Leonard L. Berry	99.89	106,018	270
10	Peter C. Verhoef	99.88	35,077	269
11	Christian Grönroos	99.87	38,427	122
12	Osman M. Karatepe	99.87	16,893	234
13	SooCheong Jang	99.86	21,463	270
14	Jagdish N. Sheth	99.83	31,349	301
15	Robert F. Lusch	99.82	50,990	208
16	G. Tomas M. Hult	99.82	47,254	217
17	M. Joseph Sirgy	99.82	27,137	228
18	Bo Edvardsson	99.82	15,889	792
19	Jennifer Rowley	99.81	24,279	355
20	Woo Gon Kim	99.81	19,314	247
21	Linda D. Hollebeek	99.80	24,033	148
22	Jochen Wirtz	99.80	23,273	219
23	Stephen L. Vargo	99.79	52,796	116
24	V. Kumar	99.78	19,060	103
25	Aron O’Cass	99.78	16,502	228
26	Carlos Flavián	99.77	25,615	239
27	Lloyd C. Harris	99.76	15,533	166
28	Ko de Ruyter	99.73	17,873	147
29	Roland T. Rust	99.72	31,406	173
30	Yogesh K. Dwivedi	99.72	85,660	706
31	Doğan Gürsoy	99.71	28,949	260
32	Jay Kandampully	99.71	13,297	138
33	Robert W. Palmatier	99.69	17,804	118
34	Sara Dolničar	99.69	19,768	484
35	Jagdip Singh	99.68	20,728	122
36	Barry J. Babin	99.68	33,288	142
37	Sharon E. Beatty	99.67	22,941	141
38	Hailin Qu	99.66	12,225	189
39	Sandra María Correia Loureiro	99.66	12,588	443
40	Michel Laroche	99.66	18,266	225
41	Shelby D. Hunt	99.66	56,531	216
42	Roderick J. Brodie	99.65	20,313	163
43	Adamantios Diamantopoulos	99.65	34,151	204
44	Leslie de Chernatony	99.64	14,570	186
45	Zillur Rahman	99.63	15,573	333
46	Wesley J. Johnston	99.63	12,501	213
47	Martin Wetzels	99.63	24,487	247
48	Jinsoo Hwang	99.63	10,644	323
49	Choong‐Ki Lee	99.62	20,305	471
50	Geoffrey N. Soutar	99.62	24,535	386