Scholarly Index

AI in Service Interactions

2021-2025 World Top1000 Scholar ranking for AI in Service Interactions.

World rank	Scholar	Impact score	Total citations	Total publications
1	Yogesh K. Dwivedi	99.97	85,660	706
2	Gwo‐Jen Hwang	99.67	36,497	570
3	Marcello M. Mariani	99.58	9,285	147
4	Jochen Wirtz	99.54	23,273	219
5	Doğan Gürsoy	99.54	28,949	260
6	Dhruv Grewal	99.37	60,049	304
7	Stanislav Ivanov	99.28	7,620	291
8	Dimitrios Buhalis	98.89	43,234	326
9	Rob Law	98.84	52,557	955
10	Hyeon Jo	98.72	1,328	159
11	Mostafa Al‐Emran	98.69	11,819	130
12	Jaeho Jeon	98.55	6,079	183
13	Donghee Shin	98.54	18,074	541
14	IpKin Anthony Wong	98.52	8,341	214
15	Tae Hyun Baek	98.30	4,183	140
16	Di Zou	98.28	9,232	253
17	Carlos Flavián	98.23	25,615	239
18	James C. L. Chow	98.17	6,236	360
19	Weng Marc Lim	97.99	35,006	360
20	Asbjørn Følstad	97.99	6,280	123
21	Anna S. Mattila	97.99	25,155	380
22	Faizan Ali	97.97	11,328	183
23	Nripendra P. Rana	97.92	43,124	344
24	Seongyong Lee	97.74	1,473	72
25	Luis V. Casaló	97.73	13,330	115
26	Yao‐Chin Wang	97.58	2,830	112
27	Thomas K. F. Chiu	97.49	10,177	118
28	Lucas Kohnke	97.31	3,371	111
29	S. Shyam Sundar	97.08	18,588	282
30	Avishek Choudhury	97.07	3,113	109
31	Jungkeun Kim	97.04	5,509	149
32	Dominik Mahr	96.91	7,573	110
33	Catherine Prentice	96.81	7,353	166
34	Mohammad Amin Kuhail	96.73	1,326	45
35	Ali Derakhshan	96.70	10,174	259
36	Zhonggen Yu	96.63	5,526	156
37	Janarthanan Balakrishnan	96.62	6,439	48
38	Minseong Kim	96.49	5,938	185
39	Artur Strzelecki	96.47	2,834	87
40	Varun Gupta	96.43	2,179	143
41	Anil Bilgihan	96.38	12,499	160
42	Sandra María Correia Loureiro	96.36	12,588	443
43	Mai Nguyen	96.36	4,290	138
44	Werner H. Kunz	96.31	7,562	97
45	Debarun Chakraborty	96.30	2,835	141
46	Qian Chen	96.20	1,063	26
47	Jan Marco Leimeister	96.17	13,217	811
48	Andreas Janson	96.10	2,043	145
49	Abhijit Guha	96.01	29,183	375
50	Seyoung Lee	95.65	2,279	120