Scholarly Index
Melissa A. Baker
University of Massachusetts Amherst; 2,505 total citations; 70 total publications; best world rank #145
University of Massachusetts Amherst
2,505Total citations
70Total publications
26H-index
Published ranking records
| Field | Window | World rank | National rank | Impact score |
|---|---|---|---|---|
| Customer Service Quality and Loyalty | Lifetime | 835 | US 282 | 95.84 |
| Psychology of Social Influence | Lifetime | 192 | US 129 | 91.13 |
| Emotional Labor in Professions | Lifetime | 183 | US 67 | 88.08 |
| Customer Service Quality and Loyalty | 2021-2025 | 369 | US 38 | 87.18 |
| Consumer Behavior in Brand Consumption and Identification | 2021-2025 | 756 | US 134 | 82.82 |
| Hospitality and Tourism Education | 2021-2025 | 149 | US 26 | 54.82 |
| Emotional Labor in Professions | 2021-2025 | 145 | US 24 | 51.02 |