Scholarly Index

Customer Service Quality and Loyalty

2021-2025 World Top1000 Scholar ranking for Customer Service Quality and Loyalty.

World rank	Scholar	Impact score	Total citations	Total publications
1	Weng Marc Lim	99.94	35,006	360
2	Heesup Han	99.93	45,666	711
3	Justin Paul	99.85	32,615	267
4	Sheshadri Chatterjee	99.80	11,416	241
5	Linda D. Hollebeek	99.75	24,033	148
6	Jinkyung Jenny Kim	99.69	3,857	93
7	Jun‐Hwa Cheah	99.55	19,961	168
8	Jinsoo Hwang	99.49	10,644	323
9	Amit Shankar	99.47	4,457	115
10	Raouf Ahmad Rather	99.41	6,841	86
11	S. Mostafa Rasoolimanesh	99.40	10,125	159
12	Yogesh K. Dwivedi	99.38	85,660	706
13	Kevin Kam Fung So	99.28	8,973	115
14	Marko Sarstedt	99.28	159,441	260
15	Sandra María Correia Loureiro	99.19	12,588	443
16	Satish Kumar	98.98	35,852	381
17	Imran Khan	98.97	4,381	80
18	Rob Law	98.94	52,557	955
19	Christian M. Ringle	98.94	146,559	248
20	Catherine Prentice	98.90	7,353	166
21	Nripendra P. Rana	98.83	43,124	344
22	Lưu Trọng Tuấn	98.81	7,393	241
23	Demetris Vrontis	98.78	20,629	637
24	Jungkun Park	98.72	5,416	169
25	Pantea Foroudi	98.71	7,719	192
26	Gurmeet Singh	98.50	6,498	218
27	Ivan Ka Wai Lai	98.44	5,011	162
28	Omar S. Itani	98.39	3,060	70
29	Md Karim Rabiul	98.38	1,118	45
30	Chih‐Hsing Liu	98.29	5,497	182
31	Doğan Gürsoy	98.22	28,949	260
32	Jiseon Ahn	98.16	3,262	122
33	Xueqin Wang	98.13	6,781	267
34	Kyle Maurice Woosnam	97.99	9,710	205
35	Ardvin Kester S. Ong	97.89	2,779	177
36	Ranjan Chaudhuri	97.89	5,554	190
37	Hak‐Seon Kim	97.86	2,012	139
38	David Gligor	97.81	6,723	129
39	Arnold Japutra	97.75	4,418	124
40	Sunghyup Sean Hyun	97.68	6,923	161
41	Osman M. Karatepe	97.59	16,893	234
42	Minwoo Lee	97.49	3,094	163
43	Yogi Tri Prasetyo	97.46	4,362	309
44	Junyun Liao	97.44	1,874	55
45	Fangxuan Li	97.31	1,771	85
46	Kum Fai Yuen	97.29	12,204	291
47	Nawar N. Chaker	97.25	1,128	39
48	Vinit Parida	97.25	22,951	309
49	Fevzi Okumuş	97.22	17,714	281
50	Abdullah Al Mamun	97.20	8,570	421